Hi, Helen.
It is REALLY important that there be some visibility to what is planned and for when. This is relevant since even when dates slip, decisions ARE being made based on plans.
As of this moment, regardless of what you are saying, since you have not obtained and communicated any form of target date for this enhancement, it plainly states that there is no plan to have it implemented.
"we are working on it" is not an acceptable answer. Instead, it should be something like "We are including this feature in our next release, which is scheduled for Q3 of 2019. If it becomes apparent that it can not be included in that release, we will advise of a future release date.
That means to decisions ARE being made by your business customers and potential customers based on the fact that this feature is MISSING and with no stated plans to provide the feature in the near future, they will select a different solution.
What YOU need to do is to get in touch with the responsible team to get what their current target implementation date IS and what is the likelihood of that date slipping and what they would like to communicate as a likely availability target.
You should do that NOW.
Otherwise, as stated earlier, your company WILL NOT get many new business customers who just not willing to wait an indeterminant (possibly never) availability date. Also, existing business customers who have already waited much too long, will defect and switch to other products. That will certainly impact your company's credibility and financials.
I (and I am sure others) ARE evaluating other alternatives that more closely meet their needs to transition to replace Square as a solution.
Dave
