Inaccurate Online Reports

I've noticed that my online reports consistently show that items are being viewed that are not available online. Many of these items have never been available online, and quite a few are items that, not only were never available online, but were also deleted from our item inventory months ago. I have checked and double checked that items are either marked as hidden, unavailable through our online channel, or deleted entirely. Yet they continue to appear as searched by our customers.

 

This is super frustrating as it is clear that my analytics are not reporting with any accuracy. I cannot make decisions about whether my online presence is working if I don't have any information. It also causes me huge stress that there may be items showing online that we do not carry. Has anyone else experienced this? Is there something I'm missing? Something I can do to completely remove these items?

210 Views
Message 1 of 3
Report
2 REPLIES 2

You are not alone in this. 

This has been reported for quite a long time now – over a year at the least, and there are multiple threads of users frustrated by the same thing. Square has not acknowledged that this problem exists, and contacting Support will do nothing more than frustrate you. 

 

Sorry to say that I cannot give you any solution or work around because this appears to me to be a fundamental failure in Square’s backend database services. Over time there have been many workarounds offered by users, myself included, however none of them ultimately seem to work. My experience is that it is a transient issue that comes and goes on a very regular basis.

 

So while I’m not sure this helps, just wait. It will eventually clear itself, or you will just give up caring.

 

 

133 Views
Message 2 of 3
Report

Well, that's disappointing, but not terribly surprising. I appreciate your honesty, and I guess I'll just have to change how I use my analytics going forward.

123 Views
Message 3 of 3
Report