Hey @Rxz, thanks for your post and welcome to the community.
Sounds like our system was not able to verify the information you submitted upon sign-up. Our automatic verification tool compares the details you enter against sources such as the electoral roll. If the information or the format does not match, verification can fail.
Since we have no account visibility here in the community, I'd suggest getting in touch with our team. They will be able to find your account and confirm if you need to go through a manual review of your information in order to get your account up and running. To reach our support team by phone, give us a call at 0800 098 8008 between 9 a.m. to 5 p.m., Monday through Friday.
You’re welcome to use the call-back option if there’s a bit of a hold time. That way, you won’t have to wait on the phone. We’ll keep your place in the queue and give you a call back as soon as possible.
