Solved: Re: I can't remove sales tax from shipping

SpiritDesigns

I can't seem to remove sales tax from shipping. Under Settings > Sales Tax > Shipping & non-physical tax overrides, I cannot check the box: exempt from shipping".

I have tried for hours to fix this and can't find a resolution.

TheRealChipA

Ok. I just wanted to be sure. I've learned here not to make assumptions when I don't have all of the information.

So, most likely the box is disabled because your choice in the "Domestic shipping and non-physical sales taxes" section above that is set to "Do not collect taxes." Just click on the "automatically apply" option for a minute, then that checkbox should be enabled for you to check it, after which you can change back to "Do not collect taxes" if that is really what you want to do.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA

Hey there @SpiritDesigns.. First, it would be helpful to know where you are. I'm in Kentucky and, in my state, shipping MUST have sales tax added if the item(s) being shipped are taxable, even if they are billed separately. It might be the same in your state, which is why you can't override it if you are using the automatic sales tax settings for your state.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

SpiritDesigns

Sorry I’m in New Jersey, and I double checked, if the item is non-taxable then I do not charge tax on shipping. And that is the case.

TheRealChipA

Ok. I just wanted to be sure. I've learned here not to make assumptions when I don't have all of the information.

So, most likely the box is disabled because your choice in the "Domestic shipping and non-physical sales taxes" section above that is set to "Do not collect taxes." Just click on the "automatically apply" option for a minute, then that checkbox should be enabled for you to check it, after which you can change back to "Do not collect taxes" if that is really what you want to do.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

SpiritDesigns

It worked!!! You are a genius, thank you soooo much !!!

TheRealChipA

😎 You're welcome. Between the two of us, I'm just a person who loves to click and click and click and try to "break things," or at least see what happens. But let's keep that secret between us. LOL

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!