Customer Display Frequently Disconnecting

[jettys]

For the last two weeks, particularly this week, we've noticed that the customer display on our Square Register has been frequently disconnecting. Sometimes it reconnects immediately, while at other times, it takes up to five minutes to reconnect. Despite multiple restarts of the register, we haven't had any luck resolving the issue — it’s becoming increasingly problematic, as it occurs at least ten times a day, and always when there is a customer present (of course).

We do have a second Square Register, and it has been functioning without any problems.

Both registers are running on OS version 5.59.0115 (both indicating they are up to date), so I'm uncertain about what might be causing these issues. 

Is anyone else facing similar challenges?

[Cirillo]

I’ve seen the same issue with the customer display on my Square Register. Some things to try that have worked for others:

• Undock the customer display (or unplug the cable) and then reconnect it firmly—making sure the dock/latch connection is solid. 

• Verify your Register’s software is fully updated (Settings → Hardware → General → About). Even if it says “up to date”, a manual check can help. 

• If the above don’t fully resolve it, send a diagnostic report via More → Support → Troubleshooting, then consider a factory reset as a last resort. 

• Since your second Register works fine, it may point to a hardware/cable issue (rather than network or general software) on the problematic unit.