How to fix bad item cost entered

[TimB59]

We received an item from a supplier - new SKU for us. While entering the item in the system, our person accidently had the input on the cost field (and not the GTIN field) to enter the cost for the item. It got saved that way. The price was entered correctly. We sold one (with the invalid cost in the item record). Now our COGs report is off the chart wrong. How do I correct this so that we can use our COGS report?

[JJ_]

This sounds like a good question for our Retail team, @TimB59

They can take a look at your account with you to help shine a light here, as they are able to look at your account alongside you in order to pinpoint how this can be addressed. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨