How can I control the emails that square sends to my customers?

[ObscenicAtelier]

How can I control the emails that square sends to my customers? When I mark an item as shipped Square is sending an email to my customers that I don't want it to. 

[Gold]

HI, hopefully this Square Support page will help.  Scroll down to Disable Order Notification Emails.

https://squareup.com/help/us/en/article/7455-configure-order-notification-preferences-in-square-onli...

[ObscenicAtelier]

Thanks Terri. But I don't wan't to turn off the notifications to me. I wan't turn off the shipping notification to the customer when I check the box in Square that it has shipped.. I communicate with my customers directly regarding shipment. And I checked the item shipped box on an old order and It sent an email to the customer and they thought another order had gone through. That's my problem.

[frances_a]

Hey @ObscenicAtelier

It's unfortunately not an option at the moment to "disable" the shipped notifications your customers receive when you mark an order as shipped. 

You can always submit a feature request for this option to be added in our Square Online Ideate board: https://squ.re/Ideate 

Our Product team has direct visibility of the requests posted there. 

Thank you!

[ObscenicAtelier]

Thank you. I will do that.