Hi All -
I was on another thread that did not really answer if there is a work around or a feature request for this so I figured I would re-post here.
When a customer uses a gift card, the tip screen (defaulted to certain percentages or custom) is calculating the percentages based on the total after gift card redemption
In theory, YES, as an owner, we have already been paid for the gift card, but the server has not been tipped for the service they provided.
The same thing happens with our Martini Monday or Wine Wednesday. The tip calculation is based on the discounted price. Just because the customer paid $6 for a martini, instead of $10, the server/bartender is not offering less of a service because the product is discounted.
There is an option to calculate tip before or after taxes - so it seems the coding structure is there. Is there not a way for the engineers to add the options to:
Calculate tip BEFORE Gift Card Redemption?
Calculate tip BEFORE discount?
I have attached a recent transaction that shows what happens.
In this instance, the tab was $71.69.
Customer used a $50 Gift Card.
Remaining balance was $21.69 which the customer chose 22% tip, leaving a $4.77.
Server got a $4.77 tip for a $71.69 tab.
In using the handhelds, with predetermined amounts for the customer to pick, they often just choose without looking (hell, I do it all the time!) so we can't blame the customer LOL!
