I have read it multiple times. I am going to be honest here. Depending on when he received the card seems to be most of the issues that are being stated. They don't do a traditional pull from your personal or business account. They use more of the same system as loans are offered based on your history and sales. It does state like loans they can do a pull that doesn't affect your score but generally, it's your prior history. Other users have experienced the same issues as stated along with bouncing limits and hard to get cash off of it. This tended to be early on. According to American Express and Square most users rate it in the upper 90% range. They are asking if anyone has or is experiencing any issues to please contact Square with a detailed description of the issue. Still might be a bug or 2 but most addressed it was fixed quickly. Some of the other issues with it were the vetting process. As a traditional or regular person applying due to creditworthiness might not be eligible they have been with Square. Again, this is being addressed as well. I would highly recommend that the user call and go over all his concerns about each item in question. Reading the disclosure from the beginning of the program was all I could find nothing current. It clearly stated that this could be changed, modified, or adjusted. As I read it and how my rewards work with my personal American Express, Chase, and Capital One. They are built up to the end of the billing cycle ends. The next cycle they are added to my points or rewards. This is similar in some ways but I couldn't determine what or when they determined to be the end date to roll over as they stated each case is different and varied. It's a good thing and a different way going forward but I would want to know when he received it. And I would want to double-check my agreement just like a loan. As they are all different. I wish it was clearly stated and one set of rules or standards but not that I could find. The article I found was on September 2024.
Any other issues with the tap and pay that you noticed? I don’t know much about or why one way of taking a payment vs. the other would or should make a difference. If all payments are going through properly and hit your account, I would rule out a faulty unit. Another question I would have for them is the processing fee for the tap vs. a traditional register, stand, etc. If the tap and pay rates are higher (which I will look up), that could or might have an impact on your rewards. I think I would do as @Minion suggested and reach out to customer service, please let them know about the credit card issue right from the start. With this being so new, they can get you to the department and see if it's a bug or something to do with different rates of using different tools. I wish I could offer a clearer solution on this, and I will go and ask in that department now and see who the Mod is for here and see if they can add some info without going too much into personal info that you have to call then anyhow. Good luck, and hold tight; I am going to find someone!
I will always be upfront and honest with anyone here. I don't work for Square; I am a business owner just like everyone else. I believe that you and only you know what is best for your business. Ultimately, it's what we all want and desire. If you (I don't mean you specifically) are spending or torn between processing companies, which one is better? You are the one who always puts it first. I would hate to see anyone leave. I understand that business is business, and that is number one—my opinion on the card thing. I have an American Express business card now. I really don't use it that often. I have a LOC at our local Credit Union and I use my Chase or Capital One more. That's just me though. I don't like hidden or pumped-up fees. I want a flat rate I know and so be it. Again, it's all about your business and what is feel is right ect. I do know starting over with a new company at first is extremely time consuming and being here I see that the majority come back to Square. That's my 2 cents for what it's worth.
