printer is printing two copies of reports

[MusicCity]

Hi 

My printer has started to print an extra of the sale reports and any other receipt that I print manually.

when the customer pays. the printer only prints one copy.

but any report or receipt I send to be printed, the printer prints 2 copies.

this started about 3 weeks ago. 

I have tried looking for the problem but cant see why it is doing this

[perkits · Accepted solution]

That’s odd. What type of printer are you using?  I would power down everything and reboot. If that doesn’t work maybe try by deleting the current printer profile and add it back. Again if you do this I would still power down the printer first. 

[Sammie_C]

Hi @MusicCity, thank you for reaching out!

I appreciate you jumping in on this one, @perkits! This is unusual. I would recommend the same troubleshooting as @perkits.

When you have a moment, what Square devices are you using, as well?