Exchange option not available, using square terminal

[Julieinmarfa]

Everything is updated and the exchange button still doesn’t show up when I go through Transactions. I’m using the terminal, not an iPad or iPhone. Thanks for any help. 

[Alex_]

Hello @Julieinmarfa,

Thank you for posting in the Seller Community. Happy to look into this.

Did this option appear in a previous version, or was it advertised somewhere that an exchange button should appear now? At one point should the exchange button appear?

Please let me know if you have any other questions by replying to this thread. 

[JUYBoutique20]

Is the even exchange option available on the square terminal yet?  If not will it ever be available on it?

[JustinC]

Exchanges are doable only with the Square for Retail app which isn't integrated with the Square Terminal yet. @JUYBoutique20. 

We're working to bring Retail to the Terminal in the near future. 

[victorial]

Hi Jacqueline! Following up here, last month we launched Square for Retail on Square Terminal -- so you should now be able to process Exchanges on your device if you subscribe to Square for Retail Plus. Hope this helps!