How to set up the cash drawer properly?

[Jenni1972]

We recently purchased the Square POS system that included the receipt printer, credit card interface, touching screens for client and employees, and the usb cash drawer. I need a true step by step to set up the cash drawer properly. The online tutorials leave much to be desired. For example, I can test the drawer and have the Square POS open the drawer. OK. It sounds like for money to be tracked through requires "Cash Management" enabled to turn on. Instructions say "In the app".... What app? There are several apps. Why isn't cash management enabled by plugging it in to the usb port supplied with the Square?

If there is a first time setup that actually explains how to set this up I would genuinely appreciate it!

[Jenni1972]

Our Drawer is a APG VB554. The Square POS can see it but it does not appear in "hardware" like the scanner, receipt printer, and the display. It is looking like from what I am seeing in the comments in other threads, "cash management" should have indeed become an option once the drawer is connected by USB. How do I fix this?

[JJ_]

Hey there @Jenni1972 and welcome to the Seller Community 👋

The Square Register already has Cash Management enabled out of the box and the USB Cash Drawer is expected to work upon plugin in. If this isn't the case then I recommend reaching out to our Square Hardware Team. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.