Hi @Recovgabriel , thanks for posting on the Community 👋.
I'm sorry to hear you're having this issue. Are you able to share a screenshot of the error message ?
If you haven't already, I recommend going through all the following troubleshooting steps outlined in our support article Square Reader Troubleshooting - including a factory reset of the Reader.
Can you let me know if the issue persists ?
Lou
Community Moderator, Square
After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
