Does anyone ever get a better processing rate with square?

[Bakery3]

Square claims that you can get a better processing rate with them if you have over 250k in sales per year. We've been over that threshhold since we opened our retail bakery/cafe (over 8 months). I have contacted square eight different times (whether by phone call or their instant messaging system) and every time they say they can discuss custom processing rates with us but that they have to forward the matter to their escalation team and someone will reach out. Over the eight times, no one ever reaches out. Is this everyone else's experience as well? This type of problem makes me want to consider their competitors, although switching would be a pain in the rear.

I'm starting to think they just claim they'll have the escalation team reach out, hoping you'll forget about it and be too busy to follow up.

[Breffni]

Hi @Bakery3 👋 thanks for flagging this. 

I had a look at your case and can see that your account has now been passed to our Account Management team. 

A member of their team will contact you within a couple of days. 

I can confirm that we do have a process in place here, and I'll continue to investigate your previous escalations. 

Thanks for your patience and please let me know if there is anything else I can do 🙂 

[Nolanryan]

I too had reached out and never heard back. I’ve been running over that amount in sales for years now and have never been contacted either. 

[Breffni]

Thanks for letting me know @Nolanryan 

I have contacted our Account Management team on your behalf also and someone will contact you in the next few business days. 

Let me know if I can do anything else. 

[Bakery3]

Hey, any updates?

[Bakery3]

Hey there - it's been a week and there still has been no contact!

[Bakery3]

Hey there! It's been about another week - still no contact from anyone. 

[Bakery3]

It's been another week - no one has contacted. I've loved using square so far but this has made me open to other competitors more than any other feature so far.

[Bakery3]

Going on a month now folks! Still radio silent!