Discount/coupon codes at time of checkout on services?

[prostrength]

Any guidance on adding discount codes at point of sale on services for customers? I'm trying to run an email marketing promotion giving a discount on my services for a limited time. No matter what I do the discount does not get automatically added and there is no spot at checkout for a code which is a bad ball drop by Square.

[VanKalkerFarms]

there is a way to use coupon codes in Square.  

click library, rewards, use code, 

you would make the codes here https://squareup.com/dashboard/customers/marketing/coupons

[CoachBeau]

This ignores the question. Is there a way to use a discount code on the SERVICE BOOKING checkout page? I do not believe there is.

[MayaP]

Hey there @CoachBeau,

Thank you for reaching out. I understand how frustrating this situation can be!

To better assist you, could you clarify whether you’re using the Point of Sale app or the Appointments app for service bookings? Additionally, did you set up your services as items in the Point of Sale? Providing these details will help address the issue more effectively.

. 

[CoachBeau]

This would be from the online booking site. So it wouldn’t specifically or always be On an app from the customers point of view. When they Select a service to purchase and schedule on my website, it takes them to the Square booking site and there is no option to enter a discount code.

[MayaP]

Oh ya @CoachBeau, currently, discounts can only be applied through Square Online and not the booking site. This has been noted as a feature request.

I understand this may be inconvenient and appreciate your patience!

[CassieLMT]

There needs to be a place on the square online checkout for services where the CLIENT can apply this discount code. 

As it stands a client would have to message me with the time they are requesting the appointment. I would have to invoice and manually enter the code myself and send them the invoice.

What we need is somewhere the client can type the discount code into at the time of reserving and paying for the appointment online BY THEMSELVES. 

I am out of town and trying to make sure I still have income with a quick coupon code for the weekend and unfortunately am still having to work and manually set up the appointments myself which defeats the purpose of sending out an automated email while I try to take a weekend and grieve with my family.

[CoachBeau]

The replies do not acknowledge that there is no option for a discount code on the SERVICES checkout window. This needs to be resolved for those of us who only offer service bookings.

[naiya]

I've been requesting this for years.

[Rhythm]

Oh my God I can't believe this isn't possible. This is a HUGE oversight from Square. Please rectify this ASAP. When customers are making appointments, they must be able to apply coupons codes. That's the most basic feature! It's just a reflection of a percentage I can't believe this has been requested for years!!! What's teh point in have a "CODE" if you can't share it for people to use at checkout. 

[debbievieng]

I am currently using Square Appointments for my business and would like to know if the platform now offers the ability to clients to use discount or coupon codes for services during checkout. This feature would be highly beneficial for managing promotions and client rewards more effectively.

Could you please let me know if this feature is available, or if there are any plans for it to be added in the near future?

Thank you in advance for your assistance. I look forward to your response.

[TCSlaguna]

Hi @debbievieng 

This feature has been requested for a long time. Unfortunately it is still not available. 

My hopes are that now that Square Online discounts, and coupons, and POS discounts have all been unified into one place, they may take the next step to enable discounts on Services. 

I know Square is aware of this request. Input from sellers like you (and me) help to surface challenges sellers are facing and get them addressed as soon as possible. 

Let me know if you have any further questions or concerns.

[821]

Wow so for my holiday sale I have to either go change all my prices or add discount la after they book ? 

[thuyvischi]

I created a coupon AND a discount code. It seems to only allow me to apply the discount code on an appointment when I or my team schedules. I'd like for the client to be able to apply the coupon upon check-out when they schedule their own appointment. Has anyone figured out how to do this? I called support and was transferred to 5 different people, to be told that this feature isn't available. Why have a coupon if clients can't use them?

[_Violet · Accepted solution]

Hello @thuyvischi 👋 Welcome back to the Square Community! My name is Violet and I'm one of the Moderators here.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Unfortunately, Square Appointments doesn’t currently offer the ability for clients to enter a promo or coupon code when booking online. In the meantime, you can still create discounts that can be applied when checking out on your Point of Sale. You can also send coupons to your subscribed customers using Square Marketing.

I don't have an ETA on if or when this feature may become available, but you can keep an eye on the Square Appointments Product Board for updates here.

I hope this info is helpful, but please let me know if you have any additional questions. 

[thuyvischi]

Thanks Violet. We require prepay online, so the coupon doesn’t help in this scenario.