Deleted item still showing on site

[whitney11]

I deleted an item from my site items, however, it's still showing up in my shop. It does say it's Out of Stock, but is there any way to remove this from site? When clicking on the item it gives a 404 error.

[Gold]

HI, the 404 error indicates the item was deleted.  Have you checked on a different browser or cleared your cache?

[whitney11]

Hi, I did try that. I hoped if I waited a while it would update but still no luck. I will add my url if anyone wants to check it out.

https://www.whitneydoeswatercolor.com/s/shop

The print titled “Winter Wonder”

[sayra]

Hey, @whitney11 - Are you still seeing the same issue on your end with your items. Please let us know. We'd be happy to help. You can also give us a call for more one to one troubleshooting steps. 

We will be on the lookout for your reply. 

[stoneyhaw]

I am having this issue as well - need to figure it out asap - it's confusing as all get out

[Arie]

Hi @stoneyhaw,

When you have a moment, please give clearing your cache a go:

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools. Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Please let us know how you go!

[whitney11]

I got so frustrated I left it alone and haven't looked at it in over a week - just checked and the situation apparently resolved itself, item is gone! Hope yours gets figured out!

[crazylove1088]

I'm having same issue. Tried hiding item, then deleted it completely. It still shows on the online ordering site even after clearing cached images and cookies. If you click on it, then nothing happens, it just spins

[BernadetteA]

Welcome to the Seller Community, @crazylove1088 👋

Can you please confirm your website URL and the name of the item that is still showing? We can try to re-index the site to see if that resolves the issue. 

[bestiesfurnitur]

Hi, I am having this same issue.  I deleted two items from my site items list 3 days ago and they are still showing on my website.  I have cleared cache and tried different computers/mobile phones.  How can I get the items to go away?

[SpringLakeFF]

Am having exact same issue. Product showing up that was deleted long ago.

[_Violet]

Hi @SpringLakeFF  - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email. 

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

[Anaelisasene]

 Same issue with 2 items - extremely frustating!

[Lou8]

Hi @Anaelisasene, thanks for posting.

I'm sorry to hear you're experiencing the same issue. As Violet mentioned,  it's tough to pinpoint what's happening without taking a proper look at your settings. The quickest way to resolve this would be to get in touch with our Support Team via phone or email. They'll be able to escalate to our engineering team for further review if needed.