Delay in Payment Settling (10/17/25)

[LOSTINBUFFALO10]

The title of this thread has been edited by a Square Moderator from the original: "Transactions hitting guests accounts late"

I have two restaurants on different accounts. Today I received a call from a guest from Restaurant 1 mad that we double charged her only to find that it was actually from when she was there on 10.17.25 finally  going through to her bank. So she thought we were up to something. I explained that it was just delayed for some reason. 

60 mins later I received a call from a customer at restaurant 2 saying that she just got a notification  from her bank that a transaction just went through but she was not there today. I asked her when she was there. She said 10.17.25. I explained that there must have been a delay and apologized. 

Was there an issue with the square servers settling on 10.17? 

[Whatsthefunk]

Just happened to us today from purchases on 10/18 and 10/19

[MichiganFarmsta]

Thanks for bring this up.  I have also received multiple calls from guest over the past 2 days about transactions showing up late. If a guest has multiple transactions they are being combined for a larger total. I had had one customer that 3 transaction were combined.  They were understandably questioning why they were charged so much.

[_Violet · Accepted solution]

Hello @LOSTINBUFFALO10 @Yhunglly09 @Whatsthefunk and @MichiganFarmsta - Thank you for reaching out to the Square Community. My name is Violet and I'm one of the Square Community Moderators.

Were these transactions made with Cash App or Visa cards? If so, we experienced a known issue earlier this week, which has since been resolved. You can find more details on our Status Page here. If you'd like to be notified of any future known issues, you can opt in to receive Outage Notifications here on your Square Dashboard.

If this doesn't address your concerns, and you'd like us to take a look into these transactions, please contact our Support Team for further assistance, as we cannot view your account or transaction history here in The Community.