Hey there @Brando23 (and @Sammie_C)
Here's what's going on, which is also the reason why I'm going to go ahead and suggest that you submit a feature request here.
When you split a check evenly, it does not actually move items around. It just prorates the total into as many new transactions aw you specify.
However, when you split items across seats, that moves items into their own transactions. Assuming that Item1 has a BOGO, each split check now only has one of those, so the automatic discount rules don't recognize that the BOGO was satisfied. It now looks to the POS as if you have two checks with two single items on each.
This issue is so obscure that it probably did not come up during the extensive beta test that was performed. And, since it would never happen in Square Online stores, there was even less of a chance that it would be found. You just happen to be the unlucky seller who uncovered it.
Anyway, submit a feature request. Keep it as simple as possible, but definitely point out that:
- When you split an item with a BOGO automatic discount, the discount is removed
- The POS needs to look at the whole check when determining automatic discounts and apply those to the sub-checks to which they apply.
Is it a bug? Maybe or maybe not. But it is a pretty uncommon scenario, I would imagine. I'm not surprised that you are the first seller to run across and report it. For now, one of your existing workarounds will have to do even at the expense of timeliness.
Good luck!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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