Customers are not receiving their receipts via email or text. How to fix this issue

[Can12]

Customers are not receiving their receipts via email or text. How to fix this issue?

[JJ_]

Hey there, @Can12 👋 Welcome to the Square Community!

If your customers are not receiving receipts, instruct them to check spam/junk folders, verify the email/phone number entered, or check if they have Automatic Receipts enabled. You can resend receipts from the Transactions tab in the app or dashboard and see if they receive it that time. Common issues often come from incorrect contact info or filters.

Troubleshooting Steps for Missing Square Receipts:

• Check Spam/Filters: Ask customers to check junk/spam folders and ensure [email protected] is not blocked.
• Verify Contact Info: Confirm the email address or phone number was entered correctly at the time of purchase.
• Automatic Receipt Issues: If a customer has Automatic Receipts set up, a receipt might not be prompted, or it may go to an old email/phone number. They can manage this in their own Square account.
• Resend via Dashboard: You can find the transaction in your Square Dashboard, select it, and choose "Resend" to send it again via email or text.
• App Troubleshooting: Ensure the Square app is updated, log out and back in, or restart the device.
  Offline Transactions: If taken while offline, receipts will be sent once the device reconnects to the internet.

Otherwise, I suggest going through some basic app troubleshooting steps:

1. Check that both your mobile device and the Square app are up to date.

2. Log out and back into the app.

3. Turn your mobile device off and on.

4. Force quit and re-open the app on your device.

5. Delete and reinstall the app. See Apple’s support site and Google’s support site for instructions on how to do so.

6. Make sure that the date and time on your device are correct.

Let me know how it goes from here and I will gladly keep investigating.