Hi there @ODH.. It would be very helpful to know the issues they are having, since there are many possibilities and I don't want to guess. Can you provide error messages? Screen shots? Videos? Something that would point to which issue might be occurring?
It's possible I can help but, honestly, this is an issues that only Plaid tech support can resolve, most likely. They are the gatekeeper for their ecosystem and Square only gets involved after Plaid has verified something and told Square to proceed. Still, I'm willing to give it a go if I know where to start.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
