Clients can't schedule for a new service

[PuebloWestMA]

[The title of this thread has been edited from the original: Can't schedule on a new service.]

I already have 5 existing services that will accept appointments. I've scheduled a new service with time slots and my clients can't book an appointment to the new service. The calendar is not highlighted, no time options are shown to choose from.

[isabelle]

Hey @PuebloWestMA-

Thanks for posting in the Seller Community. 

Are all of your services enabled to be bookable online? 

Let me know, as I want to make sure we get this figured out. 

[PuebloWestMA]

Yes. As far as I know. I was able to adjust my hours and, it reflected on the other 5 services I offe. I can make appointments with all but this one. The "enable online booking" switch is on. 

[isabelle]

Hey @PuebloWestMA-

Hmmm. Interesting that adjusting the hours allowed customers/clients to access those services. If you wouldn't mind giving our Square Appointments team a call, I think they would like to look into this further to see if any other sellers are being impacted. 

[PuebloWestMA]

Thank you so much. I'll do that in the morning.