Card payments

[dodiwasbotten]

A payment was canceled, but client says it went through.

[HC_Charlie]

Hello @dodiwasbotten thanks for your post. You'll need to give a bit more info here...WHO cancelled the payment. You, the buyer (client), or Square? And where are you receiving notification of this cancellation? Is it in your Dashboard, Transaction list, Balance, or did you receive an email or other communication?

[MayaP · Accepted solution]

Hello @dodiwasbotten, thank you for reaching out! If the payment was canceled or declined sometimes on the customer's end it will still look like a pending payment but it will drop from the customer's bank account after 2-3 business days. If the charge did in fact go through I would have your customer provide a screenshot of the posted transaction to you and then go ahead and reach out to Direct Support to look further into this. You can reach support at 1-855-700-6000 squ.re/contactsqsupport. Thank you!

[dodiwasbotten]

Thank you! I appreciate you responding I sent client screen shot showing canceled. So hopefully we can work this out.

[MayaP]

Glad I was able to offer some assistance. Have a good one! 👋