Card number Disguised

[nyced]

client adds in his card on transaction online- his receipt has a card number that is not his. called support today. after 3 dropped inaudible calls he sent an email that never adressed the issued- why is he card number changed- a refund was provided but to went to the wrong card as well.

have not seen this before but support should be better that discarding this issue as unimportant.

[HC_Charlie]

Hello @nyced I'm sorry you're having trouble with payment information. Do you know if your customer used Apple Pay?

Whenever you add a payment card to Apple Pay, that combination of card and device (Apple Watch, iPhone or iPad) is given a unique Device Account Number. Using this number instead of your actual card number forms part of Apple Pay's built-in security measures that help to protect your data during payment transactions. So if he used Apply Pay it's possible a unique credit card number was generated as a protection measure.

I cannot think of why else the number would be different. Was your client able to confirm with his card bank issuer that the transaction did not appear on his account? I hope you are able to resolve this situation.