Can't enable Tap to Pay on iPhone

[WPL_Secretary]

I'm using the Square POS app on my iPhone 14 and I don't see the option to enable TTP in Settings.  If I try to charge, I see "Enable Tap to Pay on iPhone", but when I hit it, I get "Sorry, we couldn't complete your request.  Please try again later".  I'm on 18.3 and the app version is 6.62.1w

[PerroneTech]

Did you give Square the permissions required to use the hardware on your phone?

If you go to Settings > Hardware > Connected Devices it should say "Tap to Pay on iPhone". What does it say for you?

[GSmomma]

@WPL_Secretary @PerroneTech Jumping in here. Having the same issue. On current version of IOS and Square app.

Settings > Account --- I see no "Tap to Pay" option

Settings > Hardware --- I don't see any connected devices (I removed my reader). I see "This device" listed and can see related details (device ID, IOS version, etc) but no way to enable Tap to Pay.

My goal is to set up Tap to Pay so I can accept payments by tap directly to my phone/app without needing a reader.

[PerroneTech]

Just a note on the support page for Tap to Pay:

"You will not be able to use Tap to Pay on iPhone if you log in to your Square Point of Sale or Square Appointments app using a Device Code. Tap to Pay on iPhone is available with Square for Retail if you use a Device Code to log in."

Is this how you log into the app? Tap to pay also requires a device code for the iPhone, like when you lock it.

Let me know if you need more help.