Can't Create New Location Due to POS Checkout Background Image

I am trying to add a new location to my existing account; however, when I try to save the new location information I receive the following error.

 

"Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif"

 

It doesn't matter the size of the image, type of image, browser I'm using. It will not save the new location.  It also will not allow me to skip this. 

1,287 Views
Message 1 of 5
Report
4 REPLIES 4
Admin

Hey @DDSM- The image requirements are 2328 x 1144. Try that size and let me know if you're still having trouble.

 

 

nika
Community Program Manager, Square
1,237 Views
Message 2 of 5
Report

Yes, I did that and it didn't work.

1,235 Views
Message 3 of 5
Report
Admin

Thanks for trying it @DDSM. Strange, though. I'm not sure what else the issue could be if you're using the correct specs. I would go ahead and reach out to our Support Team. They can jump into your account with you and escalate any issues to our Engineering team if need be.

nika
Community Program Manager, Square
1,230 Views
Message 4 of 5
Report

Thank you I will do that.

1,228 Views
Message 5 of 5
Report