Can no longer invoice tickets from the square app

[thibbysicecream]

For some reason in the recent update to square there is no longer an option to invoice customers directly from a ticket that I create. As I often have tickets with over 100 items it is impractical to make an invoice and add line items one by one separately.

[Sammie_C]

Thank you for reaching out, @thibbysicecream!

I understand. To clarify, is this just occurring on your Square App? If so, what device are you using?

Please let me know and I can look into this further for you.

[thibbysicecream]

Hi @Sammie_C, thanks for the response. This is occuring on the square app, both on the Ipad and Iphone. 

[Sammie_C · Accepted solution]

 

Thank you for those details, @thibbysicecream.

I checked with our Operations team and they said this option is still available. Once you select "Charge," the option should appear once you scroll down. Here is a screenshot showing that section:

Please let me know what you see on your end!

[thibbysicecream]

Hi, yes this option used to appear for an open ticket but it no longer does. I have tried messing with the checkout settings to enable this option but it will not appear for an open ticket. I am able to invoice directly but not with an open ticket.

[Sammie_C]

@thibbysicecream, are you unable to see the invoice option that is present on the screenshot I provided?

If not, could you please provide a screenshot on where this used to appear for you?

[JesF]

This is also occurring for me - as soon as we updated the ticket function on the retail POS system.    The settings say it is enabled, but when I open a ticket, the option is not available.   Any help you can offer is welcome.