Hi, @doctornote !
In this Support Article it states, “With the migration to Order Manager, you will no longer be able to pay for an open ticket with an invoice that was sent to a buyer for payment. Instead, you need to create & add items to the invoice and manually send it to the buyer.”
In short: Square has removed the direct “ticket to invoice” path and require you to perform invoices separately now.
You can still save a ticket/open ticket, but you cannot convert it into an invoice directly from the ticket like you used to. You’ll need to create a new invoice separately in the Invoices section for the full amount or re-add items manually.
I hope this helps.
