Brand-new contactless chip reader won’t pair

[Chateau]

We just purchased a replacement contactless chip reader, believing our older model to be dead. The brand new reader won’t pair either! The lights won’t even flicker when you press the button to pair, it’s plugged in and fully charged, and still nothing. 

[sayra]

Hello, @Chateau - Welcome to our Seller Community 😃. 

Sorry to hear this is going on with your second reader as well. Are you pairing your Square Reader for contactless and chip to a mobile device, iPad or Square hardware? 

Here is a good guide on some troubleshooting steps you can take. We are hoping that this has been fixed but if you continue to experience the same issue please reach out to us directly with more details. We'd be happy to continue to help.

Have a good day.