Bank details changed but transfers still going to a closed account

[TherapySam]

I changed my bank details 3 weeks ago and square are still paying into my old CLOSED account. No idea where this money is going. I can’t contact them and I’m stuck with not receiving payments until they hopefully realise. And I don’t know how much they are going to owe me! It’ll be a lot! Need the money to pay the bills. Any ideas on how to let them know they’ve missed this?

[Breffni]

Hi @TherapySam, thanks for flagging this to the Community. 

When you update your bank account details, we will only send transfers to the old account until the new one is verified which takes four business days. 

If you have multiple locations set up on your account, I'd suggest double-checking that you have linked the new account to the location where you are actively taking payments - as if you have linked a new account, there's no way for the payments to be going to the old account so it sounds like something is slightly amiss here. 

In terms of the missing transfers, if your bank account is closed, they will automatically bounce back to us and we'll be able to credit your account (it takes 7 business days to locate bounced transfers). 

To check for those transfers and to ensure your banks and locations are set up correctly, please reach out to us by phone, email, or message. We can't check account-specific info here in the Community. 

Let me know if there's anything else I can do!