Apple Pay Not Working

[Tom_Finnon]

Hello,

I've got a problem with Apple Pay not showing on our commerce website. 

This is using Safari, across all devices and everything is enabled and up to date. I've tried unpublishing and republishing the site also to no avail. 

www.dontfeedthedog.co.uk

Any help much appreciated!

cheers,

Tom

[Kassi_]

Welcome to the Community, @Tom_Finnon - 

Are you seeing the same issue with Apple Pay when you're using Google Chrome? 

I will keep an eye out for your reply👀. 

[Tom_Finnon]

Hi @Kassi_ !

same issue with any browser - no sign of it anywhere on any device.

Cheers!

Tom

[Kassi_]

There is another section I would like you to check out in the setting of your Online Store, @Tom_Finnon.

Go to your Online Store Dashboard > Settings > Checkout. Make sure the "Accepting Online Orders" toggle is turned on. 

If this doesn't do the trick, please let me know!

[Tom_Finnon]

Hi @Kassi_,

sorry for the delay - accepting online orders is turned on. We're only trading 4 days a week at present so were switching it on and off weekly. 

I've just toggled it on again now to check and still no joy. 

Cheers!

Tom

[Emma_]

Hi @Tom_Finnon, sorry to hear that Apple Pay is still not showing up on Apple devices. I will contact our eCommerce team and will get back to you as soon as I have an update. 

[Emma_]

Hi @Tom_Finnon, thank you for your patience while I looked into it with my team. It looks like Apple Pay and Google Pay appear when you go to the Checkout page, click Back and refresh the page. I have reported this to our engineers. I will post an update as soon as I hear back from the team. 

[Tom_Finnon]

Thanks @Emma_ - this seems to be sorted now. 

Thank you both for your help @Kassi_ 

Cheers!

Tom

[Tconsistent]

Hi I have the same problem for about a year, since I pay for this service, Apple Pay should be working it’s quite frustrating. Apple Pay isn’t working when I or a customer try’s to checkout. Google pay only shows

[Ria]

Hi @Tconsistent - Welcome to The Seller Community, it's always nice to see a new face 😊

Sounds like this matter may need some special attention from our engineers to get to the bottom of your ApplePay issue.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨