Any personal success stories using Square Loyal?

[MytikasDecorum]

As the title suggests - I am assessing its value in my handmade candle business! Thank you.

[Lou8]

Hi @MytikasDecorum, thanks for posting and welcome to the Community 🙂!

I've looped in some of our Super Sellers who are currently using Square Loyalty - @Twiggy and @nell_a would you be able to share your experience?

Feel free to ask any questions you might have about our Rewards Program on this thread. You can also find most answers on the Loyalty section of our Support Centre.

[Twiggy]

Loyalty is a really good way to motivate customers and keep them keen. If you do decide to use it you need to think - have a campaign.    If your reward is a small red candle they can only redeem a small red candle - they can’t redeem a large red candle if they have enough loyalty for the price of a large one - do you get my gist? 

We find that very few people use the discount, our clients build up their points - our loyalty starts at 500 with £- each point. It works well with marketing too and reports etc I believe you get 30 days free trial … we are about to hit peak time with valentines/ Mothersday / Easter gifting I think you can stop it at any time though you must inform people who have signed up to it if you change anything - I’d set a date to be redeemed if you are unsure - we have not expiry date.  Hope this helps ….If you are unsure….and wanted to offer discounts…. Have you thought about using marketing/ online / coupons first to see how they work? 

[doc_choc]

Hi @MytikasDecorum we use Square Loyalty in conjunction with group discounts give customers a double incentive. We have a retail shop that also has a drinks menu, so we offer a points for every pound spent in the shop, we then allow the customer once they hit the right number of points to redeem a hot chocolate next level bag of truffles, next level box of chocolates (ie the more points the bigger the loyalty gift) the points must be redeemed in the shop within 12months of them being earned. We also have a group set up which all our loyalty members are placed in, the group entitles the member to 10% off our drink and gelato menu, which is applied automatically once the customer signs in with their mobile number. 

[Lou8]

Thanks for taking the time to share @doc_choc and @Twiggy!

@MytikasDecorum, don't hesitate if you have further questions, I'm here to help.