@FCRGVAB. This error message has nothing to do with whether your account is paid or not. This is purely a technical glitch. Your shop page is there, but your item details page seems to be messed up, which is definitely odd.
In order to rule out a few things, can you unpublish your site completely and re-publish it using these steps:
- From your dashboard go to Online > Website > Site Preferences.
- Scroll to the bottom and click the “Unpublish” button
- Then go back to edit your website and publish it again as normal.
Hopefully that will fix whatever random glitch happened when your site was last published. If not, let me know and we can dig deeper. FYI, if this keeps happening I might have to send you to Square Support. But since this is a weekend and they are not fully staffed, hopefully I can help you without resorting to that.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
