Almost impossible to use Square

[Randem]

Square has gotten to a point where it take a long time to do things and sometimes it does nothing at all. We try to create invoices and when we lick on invoices, nothing happens. We have to do many things just to get it to work. Square, please do not give the tired excuses about the internet and number of items. I am creating invoices... which should not be loading all of them at once anyway...

Also can we get invoices to default to "Outstanding" this is the only category people who use the system really need at a glance.

[Summer2024 · Accepted solution]

Hi @Randem !

I understand your frustration with the invoice system's performance issues and the need for a more efficient workflow, particularly with the default view settings. Let me address both concerns.

Current Performance Issues

1. Immediate Workarounds

   1. Quick Access:
      Dashboard → Invoices → Create Invoice
      OR
      Use keyboard shortcut: Ctrl/Cmd + I

1. • Clear cache regularly
   • Use Chrome or Safari (most stable)
   • Keep tabs minimal
   • Consider desktop app

Invoice Management Tips

1. Faster Creation Process

   • Use invoice templates
   • Save frequent customers
   • Create item shortcuts
   • Use bulk operations

2. Default View Request

   • Valid feedback about "Outstanding" default
   • Submit feature request through Dashboard
   • Use filters to save preferred view

Performance Improvement Steps

1. Browser Setup
   1. Regular Maintenance:
      - Clear cache weekly
      - Update browser
      - Disable unnecessary extensions
      - Check internet stability

2. Square Settings

   • Optimize item library
   • Archive old invoices
   • Use templates
   • Regular cleanup

Additional Suggestions

1. Workflow Enhancement

   • Create invoice templates
   • Set up customer shortcuts
   • Use recurring invoices when possible
   • Save common items

2. Alternative Methods

   • Try Square mobile app
   • Use Square desktop app
   • Consider bulk invoicing

Submit Feedback

To help improve the system:

1. Use feedback option in Dashboard
2. Be specific about performance issues
3. Suggest default view change
4. Share impact on business

I hope this helps. 

[Minion]

HI @Randem 

Are you using Invoice app or Invoices from a computer going through your Dashboard?  I don't really use the app itself much all all but I  know from the Dashboard side of things, it can be slow when making up an invoice and the suggested fields tend to be slower no doubt.

[Randem]

Hi Minion,

We use the computer for daily processes. We only use the app when in the field. Sometime clicking on invoices does nothing at all other times it loads so slowly. Square should really think about store and forward for data. Download data only when needed, data can be stored on the computer for faster retrieval and check with the online database when things change. IMAP email does this all the time, it is not a new concept.

[WoodCandleCo]

@Randem If you're using a computer, have you tried a different browser? Clearing cache and cookies? It almost sounds like the browser cache is corrupt or something.

I second @Minion on the suggested items being slow to load sometimes.

[Randem]

Yes, Tried everything, Cleared everything, different browsers, restart computer, Different computer. Interesting that no one from Square chimed in, I guess they want all the users to support their product... i don't have these issues with other websites...

[Summer2024 · Accepted solution]

Hi @Randem !

I understand your frustration with the invoice system's performance issues and the need for a more efficient workflow, particularly with the default view settings. Let me address both concerns.

Current Performance Issues

1. Immediate Workarounds

   1. Quick Access:
      Dashboard → Invoices → Create Invoice
      OR
      Use keyboard shortcut: Ctrl/Cmd + I

1. • Clear cache regularly
   • Use Chrome or Safari (most stable)
   • Keep tabs minimal
   • Consider desktop app

Invoice Management Tips

1. Faster Creation Process

   • Use invoice templates
   • Save frequent customers
   • Create item shortcuts
   • Use bulk operations

2. Default View Request

   • Valid feedback about "Outstanding" default
   • Submit feature request through Dashboard
   • Use filters to save preferred view

Performance Improvement Steps

1. Browser Setup
   1. Regular Maintenance:
      - Clear cache weekly
      - Update browser
      - Disable unnecessary extensions
      - Check internet stability

2. Square Settings

   • Optimize item library
   • Archive old invoices
   • Use templates
   • Regular cleanup

Additional Suggestions

1. Workflow Enhancement

   • Create invoice templates
   • Set up customer shortcuts
   • Use recurring invoices when possible
   • Save common items

2. Alternative Methods

   • Try Square mobile app
   • Use Square desktop app
   • Consider bulk invoicing

Submit Feedback

To help improve the system:

1. Use feedback option in Dashboard
2. Be specific about performance issues
3. Suggest default view change
4. Share impact on business

I hope this helps. 

[Randem · Accepted solution]

Aloha Summer2004,

Thank you for your response but placing the issue on the users is not the correct thing to do. None of those in your impressive list will ever help for the issue is on the Square server side, it is absurdly slow in many cases with sometimes no response at all. Sometimes we have to reload the browser screen to get a response. Having been in the computer field for over 40 years in the financial sector on Wall Street, if we ever had a system this slow we would immediately remove it and place the old system back in, We would not blame the consumer or place the onus on them. We as customers know how to use the system but can't because it is too slow. Perhaps you can sent this list to the server group...

[JUYBoutique20]

Sorry you're having trouble with invoices.  I wanted to test it out on my end and see if I would have issues with loading or slow processing.  I didn't have any of the issues.  I see you've already cleared your cache and tested on a different browser so hopefully someone will contact you or chime in here with some different options to help.  

[Randem]

Hi Jacqueline,

Yes, no issues today as of yet but I am sure it will arise later in the day. Most likely not many are on the system at this time. It is noticeable that the support from Square is slow at the same pace...