All payments being declined!!!

[Alanna83]

All payments this morning are being declined from all types of cards and banks?

Unable to take payment through contactless, chip and pin and card holder not present.

I have disconnected reader and reconnected, no difference.

I have even tried my own card and still declined!! and there is enough money in the account.
Help please, desperately need to take payments.

Thankyou

[shoppanda]

I have the same problem and no help as support is closed over the weekend

[Alanna83]

It’s a nuisance and embarrassing.  I have checked to see if everything is running correctly on square website and they say it is, it’s nice to know, I’m not on my own, where abouts are you based please?

Just when we need business and you cannot contact support!

[Alanna83]

I have just seen Square have announced they are having issues with payments

[shoppanda]

We are based in Bath. Alanna, where have you seen the notification?

[Alanna83]

Somewhere where I logged in, the page had a yellow bar across the top saying system fault, engineers on the case.  I have just been on the page where you can see if everything is running correctly and it reports on there as well there is a fault.  Sorry not into all this techy stuff, beyond me!!

[MJD]

There is an issue that is making SquarePay run badly, therefore SquarePay is currently offline I've given some points on what i know as a community member here: https://www.sellercommunity.com/t5/Business-Resources-UK/Square-Payments-is-currently-down-How-you-c... 

[MJD]

Can you try charging customers by QR code?

[Alanna83]

Thank you for your advice, that sounds rather technical.  I’m not up to date with all this tech.

[MJD]

Are you running your square business of a computer or mobile device? I'll be able to help you through the process to see if that's online!

[Brinkworthdairy]

How do you do that?

[MJD]

I think https://checkout.square.site has gone down so it wont be any use for now : ( 

[Brinkworthdairy]

That seems like a great idea to use another time though. Where do I find the qr code , do you know? Thanks for your time

[MJD]

If you make a separate thread I'll show an in-depth walkthrough on there so that others can find it for their reference as well : )

[JMtimber]

We've a queue of customers and none of the POS systems are accepting payments the website is not taking orders either

[Alanna83]

Oh no, I see square have announced there is a fault and engineers are on the case!

[MJD]

Only choice from here is cash... unless you can try square invoice?

[rgmservicesayr]

an absolute disgrace its the lack of support and communication, the fact you can't even call them!  I am considering looking at other options now!!!!!  Let's face it we pay enough on transaction costs.....

[MJD]

As a community member who knows the amount of complex code that goes into running square, i would like for you to understand that things can go wrong at anytime for any business, whether using Square, Stripe, Tyll, SumUp, WorldPay, Ideal.... they all fail at some point, understand that square do everything they can to make things run smoothly and updates are being given when they can. Things will improve soon.

[Brinkworthdairy]

We need an alternative. What other card readers can we buy today in preparation for tomorrow. You can buy square readers from Argos. But we need to know where to buy an izettle reader or other company ready in case square Ian working tomorrow 

[MJD]

NatWest can send Tyll by next day as far as I'm aware, Square should be online again today though.