still relatively new to square

[sywoodworking]

Good evening

 i’m have an issue i can’t problem solve.

I am an ecom site predominately but is started selling in person at pop up events and artisan markets.

I also get orders from social media i want to fulfill to local customers.

 everyone i send a payment link the customer is getting a $99.99 delivery fee, even on Pick ups and in person. 

I need help clearing up this issue as well as some other nuances due to me setting up the platform for one style of business but adding new operational practices.

 thank you for your help

[Minion]

HI @sywoodworking 

First off welcome to the square community!  So I don't use Payment links, but I'm going to throw out some articles that maybe you haven't gone through yet and can double check your settings within your links.  I'm sure someone who has more experience with these types of payments will be along shortly 

So here is the first one for the payment links.  I would go through your settings and double check that they are correct. 

This one here would/may be for the fulfillment part (shipping charge).  

Let me know if those helped with either of those issues, and I will try to find someone who is more experience with payment links!

[sywoodworking]

Hi Dan!

Thank you for the warm welcome to the Square community—I really appreciate it!

I’ll go through the articles you shared and double-check my settings for both the payment links and the fulfillment/shipping charge. That’s very helpful.

I’ll circle back if I’m still running into issues, but in the meantime, I truly appreciate you pointing me in the right direction and offering to connect me with someone more experienced if needed.

Thanks again for taking the time to help me out!

Best,

Allen

[Minion]

Absolutely no problem, that's what we are all here for!  Regardless of the outcome, be sure to circle back with an update good or bad!  

Thank you and again welcome to the community!