square register freezing since update

[cughin]

since the update last week the register is constantly locking up for 5 to 20 seconds during transactions, its like the touch screen stops working....and it also stutters on large bills.

i switched it out to a spare register we had, updated it and it started doing the same thing straight away.

this is a software issue not hardware...

the swap out used new cabling and plugged into different outlets so dont try and say its electrical feed back.

ive pretty much had enough with square, constant issues, poor work arounds, generic customer service responses, the list goes on for days......

if its not rectified asap then we are out of here

[Seamus]

Hey @cughin 

Thanks for reaching out and sorry to hear you're having trouble with your Register.

I'm not 100% sure what this issue may be, but I'd recommend calling support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email if you've not already done so:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods. They will be able to troubleshoot further and file a bug report if needed.

[DimplesCowes]

We are having the same issue since the software update, being a bar we get very busy it's becoming a big issue for us and we are looking at scrapping sqaure if the issue isn't fixed asap!

[Arie]

I understand your frustration, @DimplesCowes. If you haven't already, please reach out to our support team so we can take a closer look. Reach out on 1800 760 137. The team is available from Monday-Friday, 9am-5pm Melbourne time. 

[DimplesCowes]

Square has replaced the hardware, but we are still having issue with square, have done all the factory resets on the systems yet it has done nothing, such a shame as it was working really well for us before the august software update. We will be looking at other systems as our staff or business can't work like this.