open ticket sync across modes

[cedarroom]

Can you open a ticket and save it in retail mode and open that saved ticket on a device in restaurant mode? I keep hearing no, but if there is a Square staff here, can you please confirm or let us know if it is in the works? Thanks!

[CaspianRhys]

That would be a really useful feature! Hopefully someone from Square can clarify whether cross-mode ticket syncing is supported or planned for the future.

[kacey_k]

This would be incredibly beneficial for businesses that operate in both Retail and Restaurants. The ability to start a ticket in one mode and seamlessly continue it in another would improve workflow, reduce duplicate work, and create a more connected experience across Square’s ecosystem.

A unified ticket system across modes would save time and make day-to-day operations much smoother for businesses using multiple Square products.

[cedarroom]

if there is a Square staff member, can you confirm if this will be available soon?  Thanks!

[Manny_SelSq]

@cedarroom @CaspianRhys  

I don’t think Square supports that today. In Retail mode, you save a cart. In Restaurant mode, you keep an open check. My guess is that Square handles them differently enough that one can’t simply pick up where the other left off.

I’d post a feature request asking to start a cart in Retail mode and reopen that same sale as an open check in Restaurant mode.

https://community.squareup.com/t5/Feature-Requests/idb-p/product-ideas