customer return

[abcoforegon]

Hi there, if a customer returns a purchase and Square takes out their commission already how or if I even get that commission fee returned to me?   What if customer returns after 30 days? 

[Donnie-M]

@abcoforegon Thank you for asking.

According to Square: "When you issue a refund, your customer will be refunded their full purchase amount, and you will be refunded Square’s processing fee."

You have up to 1 year to do a refund through the square online dashboard.  So square doesn't penalize you on a return.

Here is a link to a full article on refunds:

Refunds Overview 

Hope this helps,

Donnie-M