credit card refund appies to tips

[bobwisecarver]

Customer mistakenly provided 200 tip

We refunded obviously

how can I adjust tip total to reflect the tip reduction

thank you

bob

[Ellie_]

Hi there, @bobwisecarver,

Thank you for reaching out to us about this! Since a tip is considered a line item, you can refund it individually. Issuing a refund for a tip will not allow you to adjust the amount since you are unable to issue a partial refund on an item. In order to receive a tip after it's been refunded, you will need to reprocess your customer's card.