Why will my restaurant POS app not print online orders automatically?

[BECCACAFE]

Hi,

I have just set up QR code ordering and I use Square restaurant POS app from an iPad. 

I would like tickets to automatically print when someone places on order from the QR code. I cannot get tickets to automatically print from the restaurant app. The only way the tickets automatically print is when I have the regular square POS app open. 

I have made sure that the printer station settings 'online orders' is toggled on but it is still not working. 

Please let me know if it is possible for tickets to automatically print for online orders on the restaurant app

Thanks!

[Emma_]

Hi @BECCACAFE, I'm sorry you're running into this. If the settings are set up correctly and the printer is selected, it should also print from your Square for Restaurant app. Can you please check the following:

1. Within Online Orders settings in your printer station, make sure Automatically Print New orders and Use this printer for online orders are also enabled on your Square for Restaurants app. 

2. Make sure the printer selected in the printer station is the correct one. 

3. Disconnect your printer from Square POS and connect it to Square for Restaurant through the printer settings. 

Let me know if it works.