Untracked item sale

[SRSP]

So yesterday we got a new item in. The item was added to inventory when it was ordered. Tracking is turned On for the item.

It was sold in the store (11 am) before I received the items from the invoice (1pm). In the past this has caused an item to go negative, and then be correct when the invoice was received. This time the item shows in history as "1 sold (untracked)" and when I click on the item it says "Updates will recalculate your inventory and reports to-date." But I cannot find what or how to Update to do it.

Help?

Thanks!

Robbin

[_Violet]

Hello @SRSP 👋 Thank you for your post here in the Square Community.

If I'm understanding the situation correctly, it sounds like there was a discrepancy in the Inventory Tracking, due to the item being sold before the invoice was processed. To resolve this issue, you should first go to the specific item's details page and click on the prompt that says "Updates will recalculate your inventory and reports to-date." This should trigger the system to recalculate the inventory based on the sale and the receipt of the item.

If this does not fully resolve the issue, you may need to manually adjust the inventory quantity. Navigate to your inventory management section, locate the item in question, and manually adjust the inventory count to reflect the accurate quantity after the sale and receipt. Additionally, verify the sales history for the item to confirm that the transaction is recorded correctly and ensure that the item is shown as 'tracked' once the inventory has been updated.

If these steps do not resolve the issue, you may need to contact support for further assistance and provide them with the details of the transaction and the steps you have taken.

I hope this information is helpful but please do let me know if you have any additional questions 🙂

[SRSP]

Thank you. I have not found any way to do the update. The Updates will recalculate your inventory... is a message and not a prompt or a button. I've tried a few different browsers just in case it was a browser issue, and all are the same 🙂 I've clicked on the blue bar around the message, the circled "i", and all along the text line. Nothing. So I've been trying to figure out what it means by "Updates" and how to do it.

I know how to manually do the update for an item, but there is nothing that marks it as sold, only re-count, loss, damage, theft, restock return. So if I do it as an inventory re-count, what happens to the 1 that was sold in my sales tracking? Is the sales still counted? Does an inventory recount (-1) remove that from anything other than inventory?