Stand doesn’t print stubs

[BilyanaPM]

After last update the Stand doesn’t print stubs. All settings are correctly checked but sometimes is working and sometimes does not work. Does anyone have this problem.

[Ellie_]

Hi there, @BilyanaPM,

Thanks for reaching out and letting us know what’s going on. I’m sorry to hear your Stand has been inconsistently printing stubs since the last update, that definitely shouldn’t be happening. A few things you can try that often resolve intermittent printing issues:

1. Restart the Stand and printer - Power both off completely, wait about 10 seconds, then turn them back on.
2. Check the printer connection - Make sure the cable is fully connected and not loose. If you’re using Bluetooth or Wi-Fi, try reconnecting or forgetting and re-pairing the device.
3. Re-toggle the print settings - Even if everything looks correct, turn off stub printing, save, then turn it back on again.
4. Check for another software update - Sometimes a quick follow-up patch is released to fix issues like this.

If the problem keeps happening, please let me know — we can gather more details and escalate this so you’re not dealing with inconsistent printing. We’re here to help get this working reliably again!

[BilyanaPM]

Hello Ellie, I did the steps a few times and the problem still exists. It prints stubs sometimes and sometimes not.