Square is F*cking my business- App crashes when selecting food modifier

[uglypony]

Video links attached below.

Square, whether on Register, Terminal or IPad crashes whenever a food modifier is selected (like adding cheese to a burger). Unable to operate the business. This worked on Monday and suddenly on Tuesday it doesn’t work. No changes. 

I followed support to Factory reset, update app to 6.68, stand on one leg while praying to the god of **bleep**ty apps- but still does this. 

need the direct email or phone number for the Chief Engineer of software. I even created a new modifier list and same **bleep**- Square App crashes. Case number 106733722

https://www.dropbox.com/scl/fi/ki4gup6fdnj7h1l46vjjh/Video-Apr-30-2025-2-28-06-PM.mov?rlkey=06oa7dbo...

https://www.dropbox.com/scl/fi/ki4gup6fdnj7h1l46vjjh/Video-Apr-30-2025-2-28-06-PM.mov?rlkey=06oa7dbo...

https://www.dropbox.com/scl/fi/ni7nhaq8mkt8o7yby7qc1/Video-Apr-30-2025-2-26-46-PM.mov?rlkey=dumufhzx...

https://www.dropbox.com/scl/fi/vawm29o58ms1lr3i15crj/Video-Apr-30-2025-2-27-15-PM.mov?rlkey=rq951g6n...

@Everyone

[uglypony]

Update: works on old iPad. Crashes on Terminal and Register. 

[tranguyen]

Sorry we missed this @uglypony! I can see you've been in touch with our Support team and they've been working to resolve the issue. Are you still experiencing an issue with the app crashing when trying to add modifiers?