Square deleted an entire collection of items in my item library

[Lewiskoa]

Today every item in an item category scanned as "item not found" at checkout. I found my entire collection of items from a particular vendor is missing. It shows as deleted In my stock history. I did not delete this. How do I get all these skis back into my item library?

[dipesh]

Did you check your Archived section? 

[Lewiskoa]

Yes, it is not coming up there either

[Daniel322]

This has happened to me once as well

Along with some deleted items, I also found that some of my items that were deleted by myself have been restored.

I guess there must be a database backup rollback for some reasons.

[Lewiskoa]

Can a square tech fix this for me?

[Sammie_C]

Hi @Lewiskoa, thank you for reaching out.

Firstly, I understand that is rather frustrating. I have not personally heard of anyone else with this issue, so I am sorry to hear that this has happened to @Daniel322, as well.

In regard to your question about tech supporting stepping in to help, I can definitely see what we can do. I can go ahead and reach out to our eCommerce team on this. Do you by chance have the name of the Collection that was removed? 

@Daniel322, if you are having this issue as well, please feel free to respond with what Collection or items were affected for you and I can try to get this figured out for both you.