Hi @warner!
I'm sorry to hear you're having trouble with your Square Terminal. Just so you know, you have access to 24/7 phone support for your device. You can reach our Support Team anytime by calling 1800 760 137 from the phone number linked to your Square account. If you ever need immediate help, that’s the fastest way to get assistance.
Based on your description, it sounds like your terminal may be frozen on an error message. If you're confident there are no pending payments on the device, you can try restarting it:
1. Press and hold the power button and release as soon as you see the Restart option.
2. Tap Restart. If you hold the power button down too long and see a black screen with a countdown timer, immediately release the power button before the timer goes to 0. If you don’t, this will Factory Reset your Square Terminal instead of restarting it.
If the device remains frozen or unresponsive, press and hold the power button continuously until the Terminal enters the Factory Reset flow.
Before doing this, please make sure you have:
1. Your Wi-Fi network login credentials
2. Your Square login details (device code or email address and password)
If you think there might be any unprocessed payments, please contact our Support Team before proceeding to avoid any data loss.
Let us know how you go!
Laurie
Community Moderator, Australia, Square
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