Saved cart glitch with names

[Kopacz]

This just happened... we had a gentleman come in for product and we put his order in saved carts and didn't notice that someone else's name was already attached. Then when we opened it back up we switched to the correct name and yet when the purchase was complete the points went to the person whose name was mistakenly put on the saved cart. This is a major flaw in the system!!

[JJ_]

Hello there @Kopacz

This is an interesting report. Has this happened before or after this one order where this situation occurred?

[Kopacz]

@JJ_ It has happened a couple times, I went back and looked through more transactions! It is always when the wrong name gets put on the saved cart and even though we change to the correct name the rewards goes to the original name. 

[Laurie_]

Hi @Kopacz,

That does seem a bit unusual to me, and I think it's best for our Loyalty Team to dive deeper into this with you. They can help confirm the expected behavior and share the best practices moving forward.

When you have a free moment, please reach out to our team at 1-855-700-6000 between 6 am - 6 pm Pacific Time, Monday - Friday, and they'll investigate this further with you.