Retail Plus Require Passcode After Each Sale

[COTBH]

Hi.  Is there an option to require a passcode after each sale on the Square Retail Plus app?

If I go to the settings on the Retails app on iPad there is no option for security.  I am aware that I can set the timeout length per device but I cannot see any option for requiring a passcode after each sale.

In the standard free POS app, I can simply go to settings, security, enable passcodes and then require Employee passcode after each sale AND choose timeout options.  I would have expected to see the same options on the retail app.

Am I missing something?  Thanks

[Arie]

Hey @COTBH,

Thanks for getting in touch and welcome to our community! 

I tried to replicate this from my end and came across the same issue you described, but I've reached out to our Square for Retail team to see if there's a workaround, or setting I may have missed or am not aware of yet. I'll be back in touch when I hear more 🙂

[COTBH]

Thanks Arie, did we have any luck with this?

Strange that it is not a feature for the Retail app.  I have the timeout to occur after 30secs of inactivity which is set from the devices section of the dashboard.  It guess that will have to do for now.

[Arie · Accepted solution]

Sorry for the delay in getting back to you, @COTBH - I was out of office for a few days. They've let me know that the passcode requirement in our POS app isn't currently available for Square for Retail yet. I know that using the timeout option isn't ideal, but hopefully, we'll have passcode settings on the Square for Retail app soon, too.  

[sociusbjj]

Hi all,

I am able to log into the app with my device code, no issues.  but the retail app never prompts for any passcode.  So the app itself has my full owner permissions.

I enabled the time/clock options, and that works with my teams passcodes to clock in (so the passcodes work).

any idea? ive reinstalled the app a few times.

ios 16.2 9th gen ipad.

[Arie]

Hi @sociusbjj, 

Unfortunately, passcodes aren't available for Square for Retail at the moment. I've merged your post to this thread where someone had the same question so we can track interest for this feature! 

[sociusbjj]

OK Thank you.  Ive been on a few support calls and they said that it was possible and weve been troubleshooting to no avail.

I would really like to limit my front line  staff from having full access to everything within the app.

[Arie]

I understand your frustration, @sociusbjj - I initially thought this was possible, too! We'll be sure to share an announcement as soon as we have an update.