(Resolved 12/18/23) COST OF GOODS REPORT STOPPED WORKING AFTER 12/14/23

[MountainHouse]

The title of this thread has been edited by a Square Moderator from the original: "COST OF GOODS REPORT STOPPED WORKING AFTER 12/14/23"

On square dashboard COGS reports have stopped working as of 12/14/23. 12/15 & 12/16 show profit at 100% and cost of goods a ZERO. Please report to engineers. @_Violet 

[_Violet · Accepted solution]

Hi all, I'm back with another update!

Our Engineers have successfully implemented the backfill to restore missing data from these reports. You will now see up-to-date information when generating COGS reports.

Please let me know if you are experiencing any further issues. Thanks for your patience while our team worked this one out 🙏

@MountainHouse @ThreeBarsFeed @squirrelandnut

[MayaP · Accepted solution]

Hello @Threelittlebird- I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

Oh no, I am sorry you are having issues with your COG report. To get a better idea of why this happening our team will need to take a look at your account. I recommend contacting our team, so we can take a deeper dive into this. You can reach support at

1-855-700-6000, squ.re/contactsqsupport. I hope this helps! 

[TwinkleToes · Accepted solution]

@Westbo,

Welcome to the Seller Community!

This thread was created back in December when there was a technical issue with the COGS reporting. The issue was resolved and the affected dates were corrected. I have not experienced the problem again, so I just want to make sure that you have a basic understanding of how Square COGS works.

Square's COGS is determined based on a First-In First-Out (FIFO) methodology and not what the current Unit Cost is set to on your Item/Variation. The Unit Cost must be set on all inventory receiving transactions (Manage Stock or Purchase Order Receiving) at the time the transaction is processed. The cost should be set based on the current purchasing price from your vendor. When the item is sold, it will use the unit cost specified on the receiving transactions in the order they were processed. For example, if you purchase 5 for $3.00 and then purchase an additional 10 at a later date for $3.25, your first 5 sales will use a COGS of $3.00 and the remaining 10 will use the $3.25 cost. "First-In First-Out". Note: this also applies to Manage Stock transactions that reduce the inventory for damage, theft, etc.

The Unit Cost on the Item/Variation should be considered a default value and will be set to the value from the most current receiving transaction, but it does not influence the COGS reporting.

CC: @RobynR @GFGuitar 

[Westbo]

Did you get this resolved?

[squirrelandnut]

I too am having this issue. My reports are also not listing vendors correctly (read, at all). I called support yesterday AM and they escalated it to engineering. I’m SOOO glad to know it isn’t just me. Unfortunately if this isn’t resolved I’ll be looking at other software, I can’t stomach paying $60 a month for software that makes my life harder. 

[gotrisports]

Our Cost of Goods Report is not working - hasn't for several days.

[LitehouseFoods]

I, too, am experiencing issues with my COGS report. It is now reflecting my costs and is asking me to update them, even though they are in the inventory items. As I'm a flagship store, I am asked to report to corporate and, at this time, have been wasting time attempting to do this for EOM and YE.

[BernadetteA]

Hi @LitehouseFoods

I'm sorry to hear you are experiencing an issue with this. Have you had an opportunity to reach out to direct support? 

This will be the fastest way to get your issue escalated. I will also be on the lookout for any additional information that may help sort this out.

[Threelittlebird]

My COGS Report is showing negative costs.  It was working fine a few weeks ago when I was working on my taxes.  

Is anyone else having this issue?

[MayaP · Accepted solution]

Hello @Threelittlebird- I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

Oh no, I am sorry you are having issues with your COG report. To get a better idea of why this happening our team will need to take a look at your account. I recommend contacting our team, so we can take a deeper dive into this. You can reach support at

1-855-700-6000, squ.re/contactsqsupport. I hope this helps! 

[TwinkleToes]

Hi @Threelittlebird, 

Welcome to the Seller Community!!! I just checked my COGS reports for various date ranges and it still appears to be displaying correctly for me. It will show a negative cost for returns though. Have you checked the transactions against the item(s) in question to determine if there were any returns causing the results you are seeing? The following section of my COGS report is for an exchange, so it shows the negatives for the returned item (8.5M) and the positives for the replacement item (9M) which will net itself out for the COGS totals.

[Threelittlebird]

Thank you for the help.  I checked it again and it is working perfectly.  I have no idea what was going on this morning.  

[MayaP]

Yay, glad it is working @Threelittlebird!