QR Code scheduling does not work

[KTrey]

I need some help folks.  I have been trying to work with Square Support for 3 weeks now.  We opened a new location two weeks ago, and right on queue, the ability to schedule QR Code ordering decided to no longer allow me to alter the default Square schedule.  Going through the Online, Fulfillment Menu, location and edit the QR Schedule, I make ANY change of any kind click "done" and it reverts back to the default schedule.  I have 3 "escalated" cases and Square continues to drop the ball, and start a new case and it never goes anywhere.  I have begun documenting the problem for my attorney, as Square consistently fails at providing support.  I have been using all the features of Square for years.... this isn't user error, but the engineering team (that's who seems to be getting the blame) drops the case each and every time.  Does anyone know how to deal with this?  TIA

[Summer2024]

Hi, @KTrey ! 

A few sellers have reported that after a recent Square Online or Fulfillment update, the custom scheduling changes don’t actually save and just revert to the default hours.

Here are a few things you can try while you wait for Square’s engineering team to sort it out:

Here are a few things you can try while you wait for Square’s engineering team to sort it out:

1. Double-check you’re editing the schedule at the location level

   • Go to Online Dashboard → Fulfillment → QR Code Ordering → Location Settings → Schedule, and make sure you’re editing the right location.

   • Sometimes, if a “Default” schedule is set globally, local edits don’t stick until the default is unlinked.

2. Try a different browser and clear cache

   • Square Online’s backend sometimes caches old data. Logging into a private/incognito window and re-editing can temporarily fix save issues.

3. Confirm you’re editing from the same “Primary Owner” account

   • Sometimes staff or secondary logins don’t have full save permissions for scheduling settings, even if it looks like they do.

I hope this helps. 

[KTrey · Accepted solution]

Issue has been resolved.... I find it frustrating that square develops on their live system and not on development servers before rolling out changes. I've literally watched the interface change for the last week... Absolutely no transparency, and no change control mgmt whatsoever. 

[Summer2024]

Trust me....as a moderator, I also find it frustrating. I'm glad the issue has been resolved though. Thanks for marking the best answer too.