POS time is wrong for order pickup

[pizzaamericana]

In square POS scheduled tab the order pickup time is wrong and several completed orders were wrong, inside the order the pickup time is accurate and still coming through the KDS with the accurate time. This was never like that until the new orders tab was consolidated. It is also very confusing when the order becomes active vs scheduled. But the main issue is the wrong order time. order due time in scheduled tab on POSOrder time in the actual order

[Sammie_C]

Hi @pizzaamericana, welcome to the Square Community!

I had our Account Services team take a look and they said that on their side that both the POS and Dashboard sides appear correct. 

They have a small list of questions for you:

1. What device or devices are you using? And does this issue occur on one or multiple devices?
2. Are your devices and app up-to-date?
3. Could you please verify that your date and time settings are correct?

Please let me know what you see on your side, and we can go from there.